Ritter Communications is a leader among local independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today’s ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings.
Miles of Fiber
Direct Connections to Regional Hubs
Direct Connections to National Hubs
President and CEOView Bio
Alan Morse joined Ritter Communications in February, 2014 as President and was named Chief Executive Officer in October, 2019.
Alan is a highly accomplished telecommunications executive with an extensive background in strategic planning, sales, marketing, network engineering and operations. Immediately prior to joining Ritter, he was the principal of the Morse Consulting Group, having successfully served as President and CEO of Integrated Mobile, Inc. leading up to its 2012 acquisition.
From 2002 to 2007 Alan was COO for iPCS, Inc., a publicly-traded wireless communications affiliate of Sprint based in Chicago with service areas spanning 15 states. Prior to that, he was COO for Telepacific Communications, Inc., a private equity-backed CLEC providing business internet, telephone and data services in the California and Nevada markets.
Alan is a graduate of The Ohio State University. He’s involved in numerous philanthropic organizations, including the American Cancer Society, the Arkansas State University EARIS business incubator program, the Jonesboro Chamber of Commerce and The Ohio State University President’s Club.
Chief Financial OfficerView Bio
Heath Simpson joined Ritter Communications in March 2020 following a nationwide recruitment campaign utilizing a leading executive search firm. His 25-year career includes extensive financial and operational experience in telecommunications. During his decade at AT&T, Heath was actively involved in industry transformative transactions. He also led corporate development, strategy and financial planning and analysis at Frontier Communications as a senior executive officer, and was previously CFO at BACOM, a privately held telecom infrastructure company.
As CFO, Heath provides executive level leadership to human resources, information technologies, program management and facilities. His responsibilities extend to all aspects of financial management, including planning, capital allocation, risk assessment and mitigation, and reporting in support of Ritter Communications’ position as a premier independent broadband internet provider.
A former officer in the Army Reserve, Heath earned his MBA and undergraduate business degrees from Texas Christian University. He is from Dallas and is married with three children. Heath enjoys traveling with his family, playing guitar, and spending time outdoors.
Chief Technology OfficerView Bio
Greg Sunderwood joined Ritter Communications as Director of Network Architecture in 2012. He served as the company's Vice President of Engineering and Products for five years, was promoted to Senior Vice President, Technology in September of 2018 and now serves as Chief Technology Officer. Currently, Greg leads Ritter’s Network Engineering, Outside Plant Engineering and Product and Service Development teams and provides executive level leadership with respect to all technology and network related strategies. He boasts over 25 years of experience in telecommunications engineering, with leadership roles in BCTel/Telus, 360networks, Bell Canada and Nortel.
Greg is a native of British Columbia and holds an electrical engineering degree from the University of British Columbia in Vancouver. He enjoys spending time outdoors and cheering for the Vancouver Canucks.
Senior Vice President/GM of RightFiberView Bio
Jeff Chapman joined Ritter Communications in January, 2021. Chapman brings Fiber-to-the-Home (FTTH) knowledge and experience to Ritter Communications, with his most recent role as Executive Vice President – Operations for NorthState Communications in High Point, North Carolina. In addition to managing multi-million-dollar fiber deployment projects, Chapman managed a substantial FTTH build at NorthState Communications. Chapman’s industry experience also includes roles as CEO of Bridgepoint Communications in Dallas, Executive Vice President of Engineering and Construction for FiberLight in Atlanta, and management experience in sales, network engineering, construction, operations and support at PEG Bandwidth, Covad, New Edge Networks and more.
Chapman leads our RightFiber projects for Ritter Communications' service markets. He oversees all aspects of the sales function, Sales Operations, Sales Engineering, Solutions Delivery, Construction and Operations. He ensures that his team focuses their work in a way that provides our customers with the highest level of customer service. His knowledge paired with his years of management experience provides superb leadership for our RightFiber team.
Chapman has a business administration degree from Lindenwood University in St. Charles, Missouri. Originally from Arkansas, he is married and has two children. Jeff enjoys traveling, DIY projects and being on the water.
Senior Vice President/GM of Enterprise, Wholesale and CloudView Bio
Kyle Keith was named Senior Vice President/General Manager of Enterprise, Wholesale and Cloud Solutions in 2018. Kyle oversees a number of areas, including expansion of the company’s business services offerings into new markets, development of our cloud product suite and continuing to grow the company’s customer base through its expanding fiber optic network.
Kyle joined Ritter Communications as a Market Sales Manager in 2013 and was promoted to Director of Business Sales in 2014. In that role, Kyle lead Ritter’s enterprise sales team and worked to establish new relationships with businesses throughout our territories while also strengthening established ones.
Prior to joining Ritter, Kyle was an account manager at Optus Inc. and worked in sales and marketing for Alltel. Born and raised in Jonesboro, Kyle studied business management at Arkansas State University. He and his wife Lauren have two children, son Jack and daughter Rebecca. Kyle enjoys golf, fishing, and cheering for the Boston Red Sox.
Senior Vice President/GM of Hometown ServicesView Bio
Bob Mouser joined Ritter Communications immediately following his college graduation in 1982, and he’s been with the company for his entire professional career. He’s held various executive positions with Ritter over the years, most recently, vice president of business development. In his current role, Bob oversees all aspects of Ritter Communications’ residential services, including construction, market sales, dispatch, installation and repair, service activations and customer care. In addition, he handles legislative and regulatory issues at the state and local levels for the company.
Bob grew up in Poplar Bluff, Missouri, and earned a degree in business administration from Arkansas State University. He and his wife Kim have two children, Rachel and Zac. He lives in Harrison, Arkansas, and enjoys hunting upland birds and turkey as well as fishing the Natural State’s numerous lakes and streams.
Vice President of Information Technologies, Program Management and FacilitiesView Bio
Susan Beasley joined Ritter Communications as Project Administration Manager in 2015, was promoted to Director of Information Systems and Program Management in 2016 and was again promoted in 2018 to Vice President/Information Technologies, Program Management & Facilities. In her role, Susan supervises Ritter’s Information Services team and is the lead project manager for all of the company’s fiber construction initiatives.
Susan owns more than 30 years of IT administration experience. Prior to joining Ritter, she spent 14 years at St. Bernards Healthcare, including three years as IT Director. She obtained a Master’s Health Informatics and Information Management from the University of Tennessee Health Science Center and a B.S. in Management Information Systems/Data Telecommunications from Arkansas State University. Susan is active with a number of charities in Northeast Arkansas and is a board member for the NEA Children’s Advocacy Center and committee chair for St. Jude S'travaganza.
Vice President of OSP Engineering & ConstructionView Bio
Shane Bryan joined Ritter Communications as the Vice President of OSP Engineering & Construction in March of 2022.
Prior to working at Ritter Communications, Shane served as the Executive Vice President and Chief Operating Officer of Gable Gain Services. He has over 20 years of experience in leading telecommunications construction and installation teams.
As Vice President, Shane oversees all outside plant engineering and construction activities for Ritter Communications.
Shane graduated with his Business Administration degree from the University of Arkansas in Fort Smith.
Originally from Mansfield, AR, Shane and his wife Tara live in Russellville, AR with their two children, Audrey and Christian. Shane enjoys attending church, spending time with family and is an avid outdoorsman.
Vice President of Marketing and Federal AdvocacyView Bio
Susan Christian joined Ritter Communications in 2005 and has served as Vice President of Marketing since 2008. Susan leads all of the company’s communication and advertising efforts, serves as an official spokeswoman for company-related matters, works closely with cable networks regarding negotiations and supervises the “Tubetown” staff, Ritter’s local content production team. During her time at Ritter, Susan was previously responsible for managing the company’s residential customer care and product development team. In 2018, Susan was named Independent Marketing Executive of the Year by Cablefax, a leading industry publication.
In her Federal Advocacy role, Susan represents Ritter Communications and its customers before lawmakers and their staff in Washington, advocates key public policy positions and is responsible for Ritter’s relationship with governmental regulatory agencies and trade associations.
Prior to joining Ritter, Susan spent seven years as Director of Account Services with TRUE Visionary advertising agency in Jonesboro and worked four years as a Marketing Manager for Cott Beverages in Dallas. She is a Jonesboro native and earned a degree in Business Administration/Marketing from Southern Methodist University. Susan serves on the Board of Directors at BRIDGES in Memphis where she holds the office of Secretary on the Executive Committee.
Vice President of Carrier & Wholesale ServicesView Bio
Jeff Flowers joined Ritter Communications as the VP of Carrier & Wholesale Services in March of 2022.
Prior to working at Ritter Communications, Jeff served as the Vice President of the Wholesale Division then the Wholesale Kinetic Division of Windstream in Little Rock, AR. His experience in corporate partnerships, contract negotiation, account management and go-to-market strategies are integral in supporting his team with lead generation and building sales solutions proposals for our prospective customers.
Jeff is our primary liaison with wholesale carrier customers and is responsible for overseeing proposals for products and services, originating new business orders and serving as support between customers and internal team members.
Jeff received his bachelor’s degree in Organizational Management from John Brown University in Siloam Springs, AR.
Vice President/ControllerView Bio
Lexanne Horton was hired as E. Ritter Company’s controller in February of 2015. In October 2019, Lexanne was promoted to vice president/controller of Ritter Communications. She oversees accounting, financial planning and analysis, treasury management, billing, risk management and purchasing.
Lexanne holds an MBA from Union University as well as a B.B.A. in accounting from the University of Memphis. Prior to joining Ritter, she spent 24 years in the healthcare industry. She started her career with Deloitte and Touche.
A native of Jackson, Tenn., Lexanne serves on the Board of Directors for CASA of the 2nd Judicial District of Arkansas Court Appointed Special Advocates, an organization that provides support and advocacy for children who are in the foster system, and serves on the Board of Directors and the Workforce Development Committee at the Chamber of Commerce of Jonesboro. Lexanne and her husband Mike have three children and two grandchildren.
Vice President of Customer ExperienceView Bio
Jeff Kulas joined Ritter Communications as Director of Customer Care in 2015 and was promoted to Vice President of Customer Experience in 2017. Jeff is responsible for coordinating all customer service strategies, methodologies and messaging. In addition, Jeff supervises Ritter’s key and business account reps (KARs and BARs), oversees the residential Customer Care team and is responsible for all inbound Customer Care, including phone calls and walk-ins at our retail locations.
Prior to his arrival at Ritter, Jeff spent two years at Concentrix, a business outsourcing provider in Phoenix. There he was the Senior Manager of Sales Operations for Verizon Telematics. Prior to that, he was an Operations Manager with Pace for seven years, on their AT&T account. Jeff attended Western International University and Mesa Community College. The Phoenix-area native enjoys photography and painting and has volunteered with organizations such as the Salvation Army and OneNTen, an organization that helps provide positive role models and support for at-risk teens in Phoenix. Jeff has two sons and two grandchildren.
Vice President of Public Affairs and Community RelationsView Bio
Mark McHale joined Ritter Communications in January 2022 as Vice President, Public Affairs and Community Relations.
Mark's background in strategic communications, public policy, and media relations will prove to be a valuable asset to Ritter Communications’ expansion efforts in the mid-south. His most recent work as the Associate Administrator in the Office of Strategic Communication with the U.S. General Services Administration kept Mark abreast of telecom and technology modernization initiatives across federal and state governments. His technology experience will be vital in supporting Ritter Communications’ mission to close the digital divide and connectivity gaps in our rural communities.
As VP of Public Affairs and Community Relations, Mark focuses on establishing and deepening business relationships with public officials and leaders in markets we currently serve and plan to serve. Mark also keeps current on the rapidly changing federal, state, and local regulations, identifies and investigates state/federal funding opportunities, and explores potential public-private partnerships – and coordinates our response in those areas.
Mark is a graduate of Miami University (Oxford, OH) and a native of Cleveland, OH. He and his wife Wendy have two sons, John and Robert. Mark is an avid golfer, reader and sports fan.
Vice President of Human ResourcesView Bio
Danny Smith joined E. Ritter & Company in 2006 and was promoted to director of human resources in 2012. In October 2019, Danny was named vice president of human resources. In this role, Danny is responsible for all human resources policies, programs and services for the organization. Areas of responsibility include talent acquisition, training and development, employee relations, compensation and benefits, employee health and safety, performance management and compliance with all applicable federal, state and local employment laws.
Danny is a native of Tyronza, Arkansas, and lives in Lepanto, Arkansas. He holds a B.S. in business management from Arkansas State University and spent 15 years as an HR manager in the manufacturing industry prior to his arrival at Ritter. Danny and his wife, Carey, have two adult children – son, Chandler, and daughter, Olivia. Danny enjoys spending time with family and is passionate about college football.
Director of Construction and MaintenanceView Bio
Gerald Barber serves as our Director of Construction and Maintenance. He oversees construction efforts related to our aggressive growth strategy in Arkansas. Prior to this role, Gerald served as Ritter’s Director of Outside Plant Construction. He has been with the company since 1990. The construction teams bury and hang aerial cable and transport fiber to support voice, cable TV and internet.
He was born and raised in Oxford, Mississippi and attended the University of Mississippi. Gerald has lived in Brookland, Arkansas for 35 years. He enjoys camping, hunting and working on the farm. He and his wife Janet have one son, Daniel.
Director of Employee RelationsView Bio
Paige began her career at Ritter Communications in 2013. A leader on the Human Resources Team for many years, she was promoted to Director of Employee Relations in December 2021.
Prior to joining Ritter, Paige worked in Payroll/Operations at A.I.D. Temporary Services, Inc. for 12 years. She has more than 20 years of experience in Human Resources, and as Director of Employee Relations, Paige is responsible for compensation and benefits, performance management, employee engagement and satisfaction and employee safety as well as all related policies and procedures.
Born and raised in Jonesboro, AR, Paige and her husband Brad have 4 children: Chandler, Kendall, Brody and Stewart. When not at work, Paige enjoys playing golf, traveling (especially to any beach) and spending time with family & friends.
Director of SalesView Bio
Since joining Ritter in 2013, Josh Bradley has been involved with our residential sales team, first as a sales representative and later as manager, prior to being named Director, Sales Operations and Small Business Sales in 2019 and Director of Sales in 2020.
Josh is responsible for establishing relationships with businesses throughout our Central and Southwest Arkansas market territories, as well as being a team leader on bolstering existing client accounts.
Director of Outside Plant EngineeringView Bio
Rich Busby joined Ritter in 2006 as an engineer specializing in fiber optic communications, including plant design, install supervision, testing, documentation and overall maintenance. He was named Director of Outside Plant Engineering in 2018, and is responsible for leading the daily execution of the Outside Plant Engineering team for projects and deliverables.
He also provides leadership to the OSP Engineering Team by developing and guiding team members and maintaining close working relationships with all partners to support build activities within the network.
Rich has over thirty years of experience in the industry and has a wide range of certifications. He is from Marion, Arkansas and has one daughter.
Director of SalesView Bio
Jerry was appointed Director of Enterprise Sales at Ritter Communications in 2019, where he is responsible for enterprise sales revenue and new market growth. In this role oversees a number of areas, including expansion of the company’s business services offerings into new markets, development of our cloud product suite and continuing to grow the company’s customer base through its expanding fiber optic network.
He holds various certifications and service credentials from Nortel, NEC, Motorola, Nokia, Cisco, Cradlepoint, Sierra Wireless and Nextivity. Jerry also completed the AXIOM Selling Sciences Program™ (SSP).
His telecom career began with Alltel Communications in 1995, where he held positions ranging from Wireless and Wireline Technician to Enterprise Solutions Service Delivery Manager. Most recently, he was Director of Data Sales for Verizon Wireless Communications.
Jerry earned his Bachelor of Science degree in Industrial Technology from the University of Central Arkansas, where he also minored in Business Management.
His hometown is Cabot, where he lives with his wife, Holly and his son Jerry Fleenor, Jr.. An avid outdoorsman, Jerry enjoys hunting and fishing, and is a motorcycle and automotive hobbyist and enthusiast.
Director of Network OperationsView Bio
Erin join Ritter Communications in 2019 as the Network Operations Center (NOC) Manager and was promoted to Director of Network Operations in 2021.
Prior to working at Ritter Communications, Erin worked for Windstream for 15 years; four of which were spent in management over Operations and Test and Turnup teams.
As Director, Erin has responsibility for all network operations teams including the Enterprise Technical Assistance Center (ETAC), NOC, and NOC Engineering.
Erin is originally from Galva, KS. He earned his Bachelor’s in Computer Science from Kansas State University. He and his wife, Amy, currently live in Harrisburg, AR with their three children. Erin enjoys home-roasting coffee, discovering new music and traveling with his family.
Director of Quality Assurance and ComplianceView Bio
Michael Herring became a part of the Ritter Communications family in 2022 when he began his role as the Director of Quality Assurance and Compliance.
Previously employed for Spectrum, Michael is well-versed with process improvement in telecommunications. He is Six-Sigma and CompTIA+ certified and uses his experience to support Ritter Communications in the drive for delivering an unbeatable customer experience. Michael manages our organization's internal and external customer experience measuring platforms. He also leads the Ritter Communications Enterprise Customer Care team.
Michael is originally from Rochester, MN. He and his wife Ashley now live in Jonesboro, AR with their children Haley, Kolten and Wilhelm. Michael is an outdoorsman and avid hunter. When not in the woods, he enjoys spending time with his family.
Director of SalesView Bio
Director of Install & Repair, Maintenance and ConstructionView Bio
Clay Lavelle was promoted to Director of Technical Operations in 2017 and helps lead Ritter’s installation, repair, plant management and dispatch teams. Clay joined Millington Telephone Company as an Install/Repair Technician in 1984 and has spent his entire career with the company. He’s also worked in Outside Plant Operations as a supervisor and manager. Clay played a key role in helping with the transition process when Ritter Communications purchased Millington Telephone in 2012.
A native of Munford, Tennessee, Clay and his wife Krissy have two sons, Easton and Luke. Clay is an Elder at Atoka Evangelical Presbyterian Church and is a board member with the Millington Chamber of Commerce. He completed the Millington Leadership Class in 2014. He’s an avid fan of the St. Louis Cardinals and Tennessee Volunteers and enjoys spending time in the outdoors hunting and fishing.
Director of Sales EngineeringView Bio
Shane Lerma joined Ritter Communications in August of 2019 and now is the Director of Solutions Engineering.
Before joining Ritter Communications, Shane was a Technical Sales Manager at Optus for 13 years. At Optus, Shane was responsible for complex technology sales and engineering.
He was born and raised in North East Arkansas but attended college across the state in North West Arkansas at the University of Arkansas from 1988-1992 – where he obtained a degree in Electrical Engineering.
When Shane isn't working on all things "Ritter", you can probably find him outdoors, hiking with his family – his wife, Paula, and two children, daughter, Kinsey, and son, Asher.
Shane considers himself a recovering "foodie" with a special taste for BBQ!
Director of Network and Service ArchitectureView Bio
Mark Martin joined Ritter Communications in 2002. Throughout the years he has supported the growth of our organization in various engineering and IT roles; he has also held numerous leadership positions. In his current role as Director of Network and Service Architecture, Mark is responsible for standardizing Ritter Communications services and the equipment used to provide those services.
With almost 20 years of service and an array of credentials such as CompTIA, CCNA, Security +, MEF CECP 2.0, Mark brings a wealth of knowledge to the team.
Mark earned his Bachelor of Science in Computer Science from Arkansas State University. The Jonesboro native lives here with his wife and their children. He enjoys motorcycles, biking, scuba diving and boating with his family.
Director of Product Development and Cloud ArchitectureView Bio
Charles McDonald joined Ritter Communications as Director of Cloud Solutions Product Development and Solution Engineering in 2018 and was promoted to Director of Product Development and Cloud Architecture in 2021. Charles facilitates the development and lifecycle of all enterprise and residential product lines including Cloud Solutions.
Charles boasts more than 20 years of experience in technology. Prior to taking his current position, Charles worked as a systems engineer with Dell EMC and was a senior solutions engineer at TierPoint. He also worked as a product manager and engineer with Windstream. Charles has also worked as a systems administrator with companies that operate in the financial, healthcare and educational fields. He holds technical certifications from Cisco, Dell EMC, Fortinet, VMware and Splunk, and he’s received a number of accolades for his work. In 2004, Charles received the Valor Telecom Circle of Excellence award. He was named Windstream’s Top Hosted Solutions Engineer for new logo’s in 2015 and Dell EMC’s Top District Systems Engineer Performer in Q1 2017.
Charles holds an MBA from Texas A&M-Texarkana and also completed a Bachelors of Business Administration in Info Systems from the university. Charles and his wife Cindy live in Bryant, Ark. with their two sons, Alex and Aaron. Charles is a deacon and Sunday school teacher at Indian Springs Baptist Church and enjoys fishing, hiking and watching his kids play soccer and perform in the band.
Director of Solutions Delivery and Hometown Installation and RepairView Bio
Tony McKay serves as Ritter Communications’ Director of Solution Delivery and Hometown Installation and Repair. He has responsibility for installation and repair for Hometown Services in Arkansas along with responsibility for all installation and repair for business services companywide. Prior to that, Tony was the Director of Service and Solutions Delivery.
Tony came to Ritter in 2005 and spent five years as a network operations center (NOC) technician, as well as seven years of leadership in network operations. Tony is certified in both CompTIA A+ and CompTIA Network+. He holds a B.A. in business administration with an IT emphasis from Southern Arkansas University. Tony is a native of Camden, Arkansas, and is a motorcycle enthusiast. He and his wife Sheila have one daughter, Tiffany.
Director of FP&A and Carrier RelationsView Bio
Heather Terry has been a member of the Ritter Communications team since 2010. She spent her first four years in the accounting department before moving to Carrier Operations in 2014. There, she served as Carrier Sales Manager and soon moved up, becoming Director of Carrier and Wholesale Services. Most recently Heather was promoted to her current position as Director of F&P and Carrier Relations.
Heather is a certified public accountant with a Master of Accounting degree from Arkansas State University.
Heather is a native of Cardwell, Missouri and received her Master of Accounting degree from Arkansas State University. During her time as an undergraduate, she played volleyball for the Red Wolves and still loves hitting the court whenever possible.
Director of Program Management OfficeView Bio
Rodney became a member of the Ritter Communications family in 2019 when he began his role as a Sr. Project Administration Manager. He was promoted to Manager of Program Management in 2020 and then he advanced to Program Management Office (PMO) director in 2021.
Prior to joining Ritter, Rodney worked for AT&T for 20 years. His experience includes Professional Technology Project Management, Lead Manager for OSP Planning and Engineering Design as well as Fiber Splicing. Rodney holds a Journeyman Electrician’s License, studied Mobile Technology and has extensive Telecommunications Training.
As Director, Rodney is responsible for leading our team of project managers and project administration specialists to ensure that internal and external teams are focused on meeting or exceeding established timelines and budgets as Ritter Communications builds out to new markets and new customers.
Rodney and his wife Deania, along with their two sons Dylan and Drew, live in Jonesboro, AR. When he’s not watching his sons run cross country, play soccer, baseball and basketball, Rodney and his family love to swim, fish, go on road trips and cheer on the Chicago Cubs.
Director of MarketingView Bio
Jane Marie Woodruff became Director of Marketing for Ritter Communications in 2007 and is responsible for leading and supporting the development and execution of marketing strategy for all operations and all classes of products and services, including market research, advertising strategies and execution, sales support, customer retention up-sell strategies and communications.
Jane Marie was born and raised in Jonesboro and holds a degree in marketing from Arkansas State University. She is a member of the Ritter Philanthropy Committee for the Ernest and Anna Ritter Family Endowment Fund and a board member for Connor’s Song, a Christian faith-based nonprofit organization that provides charitable and educational support to help meet the needs of underprivileged children and families both in the U.S. and worldwide. Jane Marie and her husband Lee have two sons, Will and Weston.